Senin, 22 April 2019

COMPLAINING DIALOG

DIALOG WITH A CLIENT ON A PRODUCT COMPLAIN

Customer                              : Excuse me

Me                                        : Yes sir, can I help you?

Customer                              : I think I got the wrong order. I ask for a fried rice, but what I received was fried noodles.

Me                                        : Sorry for the trouble sir, what is your table number sir?

Customer                              : Im sitting on table number 10

Me                                        : Okay I will immediately change the menu that matches your order, im apologizing once again for the inconvenience. We will give you a bonus of orange juice then you can wait in your table sir. .

Customer                              : okay it doesn't matter, I guest as soon as posible. Because I'm already very hungry. thanks.

Me                                        : Yes sir you’re welcome.



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DIALOG WITH A CLIENT ON A PRODUCT COMPLAIN

Co-worker       : Hey, Whats going on?

Me                   : The customer get a wrong order, and he want change to the right order. But I already 

give him the right order and a free additional orange juice.

Co-worker       : Well its nice and good decision, we have to give the best service for our customers.

Me                   : Thankyou very much sir.

Co-worker       : Okay, you can continued your work then.

Me                   : Yes sir.

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